Are your items authentic?
All of our items are 100% authentic guaranteed.
When will my order ship?
We ship out all orders in 2-3 business days.
Why hasn't my expedited order shipped yet?
Our shipping cut off for the day is 1 PM. Expedited order placed before 1 PM will be guaranteed to be shipped that same day. All order placed after the cutoff (1PM) will be shipped the next business day.
How do I make a return?
Email us at DE@Dwayne-Elliott.com with the order number to let us know of the return. Next ship the item back with the original invoice. The customer is responsible for the return shipping, so you can use a shipping service of your choice. We do recommend using a service with with tracking so you can see when your return arrives to us.
We do offer a prepaid label if that is more convenient, although we charge $14.95 for that service. If you would like to use it please specify in your return email and we will send you one.
Help! My coupon code will not work on the "Featured Deal"
Yes, that is correct. The featured deal is usually the lowest price we are willing to sell a item and coupon codes will not work for them.
What does it mean when it says "Final Sale" in a products description?
This means that the item is not returnable. Not for a refund, or for store credit.
Can I change my order?
Yes. It is possible to change your order but it must be done within 1 hour of placing the order at checkout.
Where can I find the tracking number?
As soon as your order is shipped we will send you an email this the tracking number. If you did not receive it contact us via email, chat, or call and the customer service available will be able to assist you with that.
When will my refund be processed?
It typically takes 5 business days for refunds to be processed after the return is approved.
Can I place an order over the phone?
Yes! Our number is (678)671-6039. One of our agents will be happy to assist you with that.
Do you charge sales tax?
Sales tax will be calculated and added to the final purchase price on orders for accessories and bags, if you reside in GA.
What is your return policy?
You have 14 calendar days to return an item from the date you received it.
We will not accept returns or exchanges after 14 days of the purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Can I use multiple discounts on my purchase?
No, we only allow one discount to be used per order.
Is my info secure?